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Why UniCare?
UniCare recognizes that what
works for one doesn't necessarily work for
another. That's why our full portfolio of health,
pharmacy, dental, life and disability benefits
products can be tailored to meet your specific
needs.
Our focus is on putting our
clients and their associates back in control of
their health care benefits and financial future.
Through exceptional sales and account management
staff who listen to our clients and their
associates, we can create benefits that evolve
over time to meet changing needs and add the most
value.
UniCare isn't just a solution
for the moment-we're a trusted partner for the
long term for a number of reasons.
Benefit Needs
Solutions
UniCare understands that
offering the right types of products is essential
in developing a competitive associate benefits
program. We offer a wide variety of benefits
products that address all aspects of health care,
prescription drug, dental, life and disability
management, while satisfying the diverse needs of
employers and associates.
UniCare's line of diverse
products are designed to meet your needs. We pride
ourselves on being an innovative organization that
anticipates changing health care benefits dynamics
and member and employer needs. We constantly
research, plan and develop new solutions that
respond to your evolving objectives.
Customer Focused
UniCare knows that managed care
means different things to different people. Each
company and individual is unique with very
different needs. UniCare helps align a company's
or an individual’s plan with its benefits
objectives, financial strategy and corporate
culture.
UniCare strives to make
technological advances a top priority. We are
constantly looking for ways to enhance our online
capabilities for our customers and their
associates and employ technology that simplifies
the benefits enrollment and maintenance processes.
Access To Our National Network
For PPO Plans
UniCare realizes that a
successful health plan starts with providing
choices. For years, our networks have done just
that, giving members extensive choice from a
roster of qualified physicians, hospitals and
other health care providers. UniCare's commitment
to quality health care benefits, broad choice and
superior customer service has led us to develop
one integrated nationwide network—UniCare's
platinum network. Platinum allows our clients and
members to benefit from our negotiated discount
rates, while providing seamless access to network
providers across the country.
UniCare's Platinum Network
covers the United States, giving most members
access to network providers virtually everywhere.
This means Platinum members can take advantage of
the highest level of benefits for covered services
whether they are at home, on vacation, traveling
on business or away at school. Platinum members
can rest assured that whether they are in Dallas
or Denver, Philadelphia or Phoenix, they have
access to quality network providers and the
highest benefit level for covered services.
Devotion to Customer
Service
Through our customer-focused
approach, UniCare sees things from the customers'
vantage point. To meet the needs of our clients
and members, UniCare has assembled a team of
highly qualified professionals dedicated to
managing client accounts and assisting members.
This perspective enables us to consistently meet
the needs of employers and members nationwide.
We are committed to providing
exceptional service to both clients and members.
No matter what the issue, the only name to
remember for answers and information about your
plan is UniCare. We are your central point of
contact for questions concerning benefits,
reporting, network interface, claims payment and
member services.
Helpful Technological
Options
UniCare is committed to
maximizing the use of technology throughout our
organization. In order to provide prompt and
accurate service, UniCare has created the CallCare
system. CallCare allows employee service
representatives (ESRs) and customer service
representatives to quickly access client and
member information-resulting in prompt resolution.
We are also committed to using the Internet to
make employers jobs easier through enrollment
maintenance capabilities.
UniCare has worked to make the
enrollment process as easy and efficient as
possible. Through myunicareonline.com we offer a
paper-free, electronic enrollment application that
uses the speed and convenience only the Internet
can provide. Myunicareonline.com can help
employers quickly enroll, review and maintain
UniCare employee benefits.
Our Internet services allow
members to "serve themselves" when it comes to
finding plan information and answers to benefits
questions 24 hours a day, seven days a week.
Members can log onto www.unicare.com and based on
the type of coverage:
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Check
on the status of a claim or
deductible
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View
their Explanation of Benefits
(EOB)
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Request a claim
form or replacement ID
card
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Find
an independently contracted
network doctor, hospital, dentist
or pharmacy in our Provider Finder
database
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Access
information about "healthy
savings" through
HealthyExtensionsSM
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Member Services
UniCare claims are processed
quickly and accurately in our fully-automated
system. If questions arise, UniCare members can
call our trained Customer Service Representatives
toll-free. We continually strive to improve our
performance by measuring claim turnaround time,
call answer time and call abandonment rate. We
also survey our members periodically on the
accessibility, quality and effectiveness of the
care they receive. Survey results help us
continuously improve.
Recognition As A Industry
Leader
For the sixth consecutive year,
UniCare’s parent company, WellPoint, has been
named America’s Most Admired Healthcare Company by
FORTUNE® magazine in 2004. (The UniCare companies
are separately capitalized and incorporated
subsidiaries of WellPoint, Inc.). In addition to
receiving the highest overall score in its
industry, WellPoint also ranked first in its
industry in quality of management, use of
corporate assets, long-term investment, financial
soundness and quality of products and services.
The list, which is compiled by
the Hay Group, took the 10 largest companies (by
revenues) in 66 industries. They then asked 10,000
executives, directors, and securities analysts to
rate each of the companies within their own
industry based upon their reputation in the
following categories: innovation, financial
soundness, employee talent, use of corporate
assets, long-term investment value, social
responsibility, quality of management and quality
of products and services.
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